This final installment in our three-part series looks to our surroundings as an important contributor to organization culture. The impact of environment is actually a little trickier to zero in on – a little less obvious perhaps – than things like getting information in a timely and usable way (communication), or having interpersonal harmony with colleagues or supervisors (conduct). It is no less relevant, though, and because it is subtle and simultaneously pervasive it is worthy of our attention. It…
This second installment in a three-part series explores the role of behavior, particularly that of leaders, in influencing an organization’s culture, Leaders’ conduct sends a powerful message about expectations, norms and acceptance. Conduct, along with communication and environment, is an observable and palpable component of employee (and other constituent) experience. The term “conduct” covers a lot of interpersonal ground – varied actions, circumstances and personalities. For this discussion, we narrow the scope of the conversation to focus on those…